Privacy & Cookie Policy

Karis' Helping Hand is a registered charity (Charity No. 1193297) based at 79 Hawkesbury Road, Canvey Island, Essex, SS8 0EY. We are the data controller for the personal information we collect through this website.

If you have any questions about this policy or how we handle your data, please contact us.

We may collect the following personal information:

• Contact form submissions - your name, email address, phone number, and the message you send us.
• Donation information - donations are processed through JustGiving. We do not collect or store your payment details directly.
• Website usage data - anonymised information about how you use our website, collected via cookies (see Section 5).

We use the information you provide to:

• Respond to your enquiries and messages.
• Provide support to families who contact us for help.
• Send updates about our work, where you have given consent.
• Improve our website and services.

We will never sell, rent, or share your personal information with third parties for marketing purposes.

We process your personal data on the following legal bases under UK GDPR:

• Legitimate interests - to respond to enquiries and provide support.
• Consent - where you have opted in to receive communications from us.
• Legal obligation - where we are required to retain records as a registered charity.

Cookies are small text files placed on your device when you visit our website. We use the following types of cookies:

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of this website.

Our website uses the following third-party services, each with their own privacy policies:

• JustGiving - for processing donations. See JustGiving's privacy policy.
• Run for Charity - for charity running events. See runforcharity.com.
• Facebook and Instagram - if you interact with our social media pages, their respective privacy policies apply.

We retain contact form enquiries for up to 3 years, after which they are securely deleted. Donation records are retained for 7 years in line with charity accounting requirements.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (the "right to be forgotten").
• Object to or restrict how we process your data.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.